What makes one person’s experience good and another’s bad?

Well, the same question could be asked about a patient’s experience anywhere, but the real difference is that in a foreign country you have little or no recourse in terms of suing and, if work needs to be corrected, your travel distance may be prohibitive.

That being said, you can use leverage in Mexico; namely the process of “trust but verify” and give yourself some “teeth” via the power of an association — so here’s some guidelines on how to do that.

How to Find A Dentist You Can Trust

You’re looking for a dentist.  You ask a friend or some trusted source.  Look up Traveling4Health members – perhaps those members who work for the same company you do and get referrals.  Once you’ve got some names, do your due diligence:

1.  Research the names on the internet, and

2.  Put on your interview hat, check references, and

3.  Remember to search / find a specialist in whatever field of dentistry applies to your situation.

Ask and Confirm

For instance, even in the states there are still dentists who are not root canal specialists who do root canals.  However it’s my personal advice to you to learn the name of the dental specialty that applies to what you need and ask for (and verify) that the doctor doing the work is a specialist.  This is easy to do.  There are so many fine dentists in Los Algodonas that the specialists are there and they are good.

The Problem

People don’t ask and so many times work that should be done by a specialist is being delegated to a general dentist, someone more qualified to do extractions as opposed to a specialist in Endodontics or Periodontics.  For example.  I’ve had a recent feet-on-the-ground report that Sani-dental group is allowing “assistants” to do some of their work.  That could account for a recent bad report:  http://sanidentalmexico-disaster.com/.

Trust but verify

I know it’s uncomfortable for most people to ask questions that they should ask because asking feels uncomfortable.  You want to just trust.  However that will not alert physicians, either in the states or in Mexico, that they’re dealing with a person who is “awake; a thinking human being”.   This does not have to feel “confrontational”.  What you are offering to them is that you are a person who can send them business because you will be writing a review on their work.

The Power of Membership

Let whatever dentists you chose to go to know that you are a member of a group called Traveling4health.com; a patient advocacy group that spreads the word both off and online about their medical experiences abroad.   Your attitude should be that you’re there to get your work done and find the right doctors to recommend to others.   Tell them that up-front  – to the receptionist and to the doctor who walks into the room to do your work.  There’s power and comfort in being part of a patient advocacy group.

Patient Power

If providers know that you are part of an organization that will reward them for good service, it’s like announcing that the media will be present at your appointment.  They will be on their best behavior.  And then do your part and follow through; write that report to help others.  Doing so raises the quality of work across the board in whatever country.

Be a T4H Ambassador

If you’re so inclined, make some friendly overtures while on your visits; speak to other patients and find the local concierges willing to do a little hand-holding and build a reputation as a medical advocate guide.  Let us know who those people are so that we can start reporting on them (which helps them build reputation and business if they deserve it).

Here’s a guide I’ve used in the past:
Oscar Dominguez at Alamo Dental.  He works for Alamo Dental, so I can’t say he’s un-biased.  However, connections with people like Oscar, referred in this report by a T4H member, will limit your risk and increase your chances of a good experience.  I’m sure there are many more excellent dentists, so please refer them to our membership.

Here’s Oscar’s personal contact information:
Oscar Dominguez
US 1-928.503.1495
oscaralgodones@hotmail.com

Dental Patient Reviews of Sani-Dental Group, Los Algodonas, Mexico.
http://sanidentalmexico-disaster.com/.